Terms and Conditions
Welcome to vnetservices!
These terms and conditions outline the rules and regulations for the use of Vijayalakshmi Net Services Pvt Ltd’s Website, located at https://www.vnetservices.in/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use vnetservices if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. Vnetservices may add to or change or update these Terms of Use, from time to time entirely at its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of a Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.
About This Agreement for subscription of Broadband Internet and other value added services (Hereinafter referred to as ‘Services’) is entered between VIJYALAXMI NET SERVICES PRIVATE LIMITED (referred to as VNETSERVICES), having its registered office at # 24-4-11, Kallakurivari Street,Srirampuram Godvari, Dist, Bhimavaram, Andhra Pradesh 534202
.VNETSERVICES is licensed Internet Service Provider holding valid license issued by the Department of Telecommunications (DOT), Govt. of India. Any individual/ entity/legal person subscribing to the services offered by VNETSERVICES are hereunder referred to as the ‘subscriber’.
Service
VNETSERVICES provides its services via Fiber optic cables, which requires us to install and power ONU (Customer Switch) at the installation Address provided by me herein above. I accept this requirement and hereby accord the permission for installing this ONU and give power for the same if required by VNETSERVICES, so that VNETSERVICES internet services may be installed and commissioned. The subscriber is also responsible to provide all access to equipment necessary to access the services. All the subsequent services manuals/packages/booklets etc. issued by VNETSERVICES from time to time shall be binding on Subscriber.
VNETSERVICES reserves the right to modify and amend these terms and conditions in part or full and the amended one, as notified by VNETSERVICES in its website www.vnetservices.in, shall be binding on the subscriber.
The Subscriber shall provide valid proof of address and proof of identity as per the direction issued by DOT from time to time to subscribe the VNETSERVICES services and as and when required by VNETSERVICES.
The Subscriber acknowledges that Last mile switch namely Optical Network Terminal, Router, Wifi Routers and such other network connectivity equipments (“Customer Premises Network Equipment/CPNE”) installed at the customer premises is a network equipment of VNETSERVICES used for the purposes of providing Internet broadband services to the Subscriber. The Subscriber further agrees that the CPNE installed at his / her premises are not part of the Service package and are highly capital intensive in nature.
The CPE shall always remain the sole and exclusive property of VNETSERVICES and the subscriber shall not handle or tamper with the same. In case of discontinuation or termination of Services due to any reasons whatsoever, the Subscriber shall duly return the CPE to VNETSERVICES in a reasonable and proper working condition to the satisfaction of VNETSERVICES.
VNETSERVICES may require the subscriber to pay installation charges as prescribed by VET from time to time towards installation of such Customer Premises Network Equipment. In case of Subscriber duly returning the CPE in proper working condition to the satisfaction of VNETSERVICES, VNETSERVICES may choose to refund the said installation charges either fully or partially, if any collected by VNETSERVICES, at its sole discretion as an incentive to the subscriber at the time of disconnection or termination of the Services. The decision of VNETSERVICES in this regard shall be final and binding on the subscriber.
The subscriber recognizes that VNETSERVICES is merely the supplier of CPE (or any other hardware that be supplied), VNETSERVICES makes no warranties of any kind, expressed or implied in respect of the same. Warranties in respect of all hardware supplied by VNETSERVICES will be made and issued by the respective manufacturer.
Billing
VNETSERVICES does the billing for its monthly packages once a month in advance. All subscribers of VNETSERVICES’s services are by default aligned to the calendar monthly billing cycle. VNETSERVICES bills its Subscribers on a pre-paid basis. VNETSERVICES Invoice shall become due and payable on the due dates mentioned in the invoice/bill from time to time.
However, it will be the subscriber’s responsibility to enquire about subscriber outstanding and in case of non-receipt of bill, subscriber shall contact VNETSERVICES and pay the amount due by the due-date. VNETSERVICES shall not be responsible for any delay or loss in transit of bill.
All payments shall be made in full by the due date mentioned in the bill, VNETSERVICES assigns. Any delay in payment by the due date will attract an interest @2% per month. In case of dishonor of cheque, subscriber shall be liable to pay such charges as may be levied by VNETSERVICES from time to time. All the terms and conditions of services and payments shall be notified by VNETSERVICES from time to time by way of services terms & conditions and shall be binding on Subscriber. In case of Billing disputes, VNETSERVICES ‘subscriber’s are required to email their specific concerns to info@Vnetservices.in and the same will be addressed in 4-8 weeks, by way of a discount/ credit note passed in the account of the ‘subscriber’ if found genuine by Vnetservices.
Payment
At the time of subscribing to VNETSERVICES’s services, the subscriber is required to pay the following charges.
I. Installation charges & activation charges, if required as per the terms of the package being subscribed to.
II. Security Deposit, if required as per the terms of the package being subscribed to.
III. Subscription charges for the entire package amount being subscribed to.
IV. Any other charges, as may be required, as informed by VNETSERVICES to the subscriber in accordance with
VNETSERVICES tariff plans and associated offers.
VNETSERVICES subscribers are required to pay their bills within the due date mentioned in their invoice/bills, else the services may be disconnected without notice. Billing disputes will only be entertained upon the subscriber first clearing the entire amount billed by VNETSERVICES. If VNETSERVICES finds any genuine errors in its billing, the same will be passed to the subscriber by the way of a credit note in subsequent month’s bill/invoice. VNETSERVICES provides multiple monthly services to its subscribers, and its subscribers are not allowed to hold back or delay payments of one service on account of any issues or concerns that the subscriber may have with another service. In such circumstances VNETSERVICES retains the right to disconnect the services of the subscriber without notice, in case of nonpayment within prescribe time. VNETSERVICES assigns credit limits to its subscribers based on certain parameters, and in case the subscribers cross these limits, they will be disconnected from the VNETSERVICES service with or without notice.
Power
VNETSERVICES delivers its services using the world’s most advanced active fiber optic network which requires
VNETSERVICES to install its last mile network switch at the installation address provided by subscriber hereinabove. The last mile network switch installed by VNETSERVICES requires power from the subscriber and VNETSERVICES subscriber accords his/her/their consent to the same for the duration of their subscription to VNETSERVICES services.
VNETSERVICES ‘subscriber’ undertakes to never switch off the power to any VNETSERVICES equipment which may be located in the premises of the ‘subscriber’, without giving adequate notice of at least 15 days to enable VNETSERVICES to make alternate arrangements, at the time of services being discontinued. Any violation of the same will be treated as a breach of this agreement.
Usage of internet
VNETSERVICES explicitly prohibits its ‘subscriber’s to use the services provided by VNETSERVICES for any illegal or immoral activities as specifically prohibited by the laws of the land. Any deviation to this requirement, will invite immediate action from VNETSERVICES, including but not limited to filing a complaint / case with the necessary authorities for the purpose of enforcement of legal remedy or action.
VNETSERVICES services cannot be used by the ‘subscriber’ for illegal voice termination activates and any notice of the same will invite immediate censure by VNETSERVICES and the same will be reported to the authorities who enforce the laws of the land.
VNETSERVICES services cannot be used by the ‘subscriber’ for malicious, illegal, anti-national activities and any notice of the same will invite immediate censure by VNETSERVICES and the same will be reported to the authorities who enforce the laws of the land.
Reproduction or distribution, publication, copying, downloading or exploitation of any Third Party Content by the Subscriber will hold the Subscriber solely liable for infringement of Copyright or any other applicable law. If VNETSERVICES is put to any loss of injury due to the Vnetservices of any Subscriber, the Subscriber is liable to reimburse the same to VNETSERVICES. Subscriber is required to ensure that objectionable or obscene messages or communications which are inconsistent with the established laws of the country, are not generated/sent by the Subscriber. The Subscriber understands that the internet contains unedited material, some of which is sexually explicit or pornographic that may be offensive to some people and access to such material will be at Subscriber’s own risk and if VNETSERVICES is subject to any loss or injury due to such an Vnetservices by the Subscriber, the Subscriber is liable to reimburse the same to VNETSERVICES.
VNETSERVICES services are governed by the rules and norms prescribed by TRAI and DOT accordingly, VNETSERVICES reserves the right to track the usage of its ‘subscriber’s and on demand provide the same to the authorised Government bodies and other law enforcement agencies
VNETSERVICES mandates that its subscriber’s keep their access password secure and secret all the time. Any sharing of passwords is not permitted and in case any instance of the same is observed or brought to our attention, then VNETSERVICES reserves the right to recover damages from the ‘subscriber’. The subscriber agrees and acknowledges that he/she shall be solely responsible for any breach, loss, injury that may ensue to the subscriber out of him/her not safeguarding his/her credentials.
As per our Fair Usage Policy, every customer is allotted a generous Fair Usage Limit. Usage over and above the stipulated Fair Usage Policy Limit will result in reduced internet speeds.
The Subscriber agrees to indemnify VNETSERVICES for any unauthorised use of internet as mentioned above, infringement of any law, rules and regulations in force from time to time and for any other defamation, infringement against VNETSERVICES or its representatives.
Shifting your connection
VNETSERVICES allows its existing customers to request for a connection transfer in case you are shifting your residence/office within your city subject to availability of feasibility. The same shall be chargeable as per the charges fixed by VNETSERVICES from time to time. VNETSERVICES shall not be liable to refund amounts to any of its subscribers by virtue of they shifting to non-feasible areas.
Usage of Wifi
Usage of Wi-Fi by a ‘subscriber’ is strictly required to be in compliance with the Department of Telecommunication Policy on the same (www.dot.gov.in). The ‘subscriber’ is required to intimate VNETSERVICES in advance in case they are installing a Wi-Fi Router or Access Point on the connection provided by VNETSERVICES.
‘Subscriber’ is required to ensure that his router SSID is in hidden mode and the access to the same is not open and is controlled by way of a Network key / encryption key. Subscriber’s may also opt to use Wireless Plus, the centralized managed Wi-Fi Routers provided by VNETSERVICES, in order that VNETSERVICES can ensure compliance with the Wi-Fi policy and rules, in case the subscribers are not able to ensure compliance on their own with these requirements. The Wireless Plus – Home Wi-Fi device will function only on the VNETSERVICES Network. VNETSERVICES is merely a provider of cable modems/routers or any other hardware that may be required to enable the services. Such equipment’s shall carry such warranties as provided by the original equipment manufacturer. Subscriber may have no right or claim against VNETSERVICES for the failure of cable modem / routers / or any other hardware that are required to provide the services. If the subscriber has purchased the Wi-Fi router, cable modem/wireless equipment and wish to terminate the subscription before all the instalments have been paid to VNETSERVICES, the subscriber will have to pay the balance amount payable to VNETSERVICES failing which subscriber will have to return the modem / routers / or any other hardware to VNETSERVICES and no money will be refunded to the subscriber in lieu of the such returned equipment’s.
Provision of free Wi-Fi router if any, being provided to the customer for any term plans (like 6 months and 12 months term plans), is purely at the discretion of the company (VNETSERVICES) and such Wi-Fi router shall always remain the property of VNETSERVICES. Customer undertakes to return the same router at the discontinuation of the service to the company in a reasonable condition.
In case the customer chooses to discontinue the services of VNETSERVICES before the expiry of the contractual period (6 months or 12 months term as the case may be) or any further renewed period based on which a free Wi-Fi router was provided by VNETSERVICES, the customer is liable to pay the cost of the Wi-Fi router to the company, which may be determined by the selling price of such router by the company. Failing which VNETSERVICES shall be entitled to deduct the Wi-Fi Router Charges from the unused advance subscription charges, if any, at the discretion of VNETSERVICES and the subscriber shall not have any demur or protest of the same. Speed indicated in the tariff plans can be best experienced on LAN Connectivity. Speed variations may arise due to Wi-Fi Router or any other connectivity equipment being used by the customer VNETSERVICES shall not be responsible in such cases.
The free usage of Wi-Fi Router offer is a one-time offer, available only with select tariff plans of VNETSERVICES, which is subject to change from time to time. Subscribers are requested to visit VNETSERVICES website namely www.Vnetservices.in for latest plans and offers. No free router will be given on a subsequent renewal or in case of VNETSERVICES upgrading the existing plans.
Installation
VNETSERVICES endeavours to provide installation of a new connection within 15 working days, as prescribed by TRAI, subject to Technical feasibility. In case of any delay beyond 15 working days, TRAI guidelines are adhered to by VNETSERVICES. Note-If extra cabling is required for feasibility additional charges will apply.
Refund Policy
VNETSERVICES does not entertain refund of any amounts that may have been paid by the ‘subscriber’, for an Annual / Semi Annual / Quarterly / Monthly/ Child Plan Package/ Wireless Plus – Home Wi-Fi Device or any other similar package offered by VNETSERVICES from time to time. Only in case of non-feasibility of a new connection, refund is made by VNETSERVICES. The time for a refund to be affected is 4-6 weeks, beyond the allowable time of 15 working days as mentioned above.If the customers opts for an advance rental plan and opts for disconnection before the end of the said plan term, he/she will not be eligible for refund of advance rental/subscription charges paid except the refundable deposit if any paid by the customer.
Schemes
VNETSERVICES may offer gifts voucher/ schemes with some of its product offerings. VNETSERVICES reserves the right to withdraw these schemes at any point of time without prior or advance notice. VNETSERVICES requires 4-8 weeks to deliver the Gift Vouchers, and the same is done on a best effort basis. The ‘subscriber’ has to ensure that correct address information and address proof is provided in the Customer Application form, otherwise VNETSERVICES cannot be held accountable for any delays in delivery of any product.
VNETSERVICES, from time to time, may offer software packages / products to its ‘subscriber’s, which would be typically linked to the ongoing subscription to VNETSERVICES’s services by the ‘subscriber’. These packages and products are third party tools/ applications and VNETSERVICES would offer the same on a best effort basis. VNETSERVICES is not responsible for any effect on the performance of ‘subscriber’ system/ pc/ laptop/ router, due to installation of this third party software or any loss or financial implication that the ‘subscriber’ may suffer as a result. VNETSERVICES explicitly reiterates that usage of said products is at the discretion of the ‘subscriber’ and is not a mandatory requirement in order to use the services of VNETSERVICES
Any software/product that is being provided/marketed by VNETSERVICES is provided on “as is” basis, without any warranty other than what is explicitly stated under End User License Agreement (EULA) and other Terms and conditions of such product/software. VNETSERVICES does not guarantee the service or software or related documentation in terms of their correctness, accuracy, reliability, or otherwise. VNETSERVICES expressly disclaims all implied warranties, including but not limited to implied warranties of title, availability, performance, non-infringement, merchantability, and fitness for a particular purpose. You assume the entire risk as to the results and performance of the product/software.
Disclaimer
The Internet contains unedited material, some of which may be illegal, sexually explicit, immoral or offensive. VNETSERVICES is merely providing connectivity to the internet and has no responsibility or control over the contents of the internet or the individual’s usage of the same. VNETSERVICES is not responsible for virus/malicious traffic which may infect the PC/Laptop of the VNETSERVICES subscriber, since VNETSERVICES has no control over the same. You, the VNETSERVICES subscriber, assume full responsibility and risk for the use of the services provided by VNETSERVICES. The subscriber is solely responsible for evaluating the accuracy, completeness and usefulness of all services, products and other information and the quality and merchantability of all merchandise provided through the internet access service offered by VNETSERVICES. The services by VNETSERVICES are provided on an “As is and Available” basis only. VNETSERVICES does not warranty that the services will be uninterrupted, error- free or free from viruses, Trojan horses or harmful components.VNETSERVICES also hereby informs the subscriber that their personal details will be provided to the Legal Authorities on demand, without any prior intimation to the subscriber. The Subscriber may visit the privacy policy duly defined by VNETSERVICES in its website www.Vnetservices.in. VNETSERVICES will put in best efforts and strive to maintain the maximum possible uptime of the services. However VNETSERVICES shall not be liable for any downtime in the services and offers no guarantee of end-to-end bandwidth on internet. VNETSERVICES may suspend the services during Technical failure modification or repair or testing of the services network and shall not be liable to refund any amount to the Subscriber for any other loss including any direct, incidental, exemplary multiple special punitive or consequential damages that the subscriber may sustain when the services are interrupted / suspended owing to causes and reasons beyond its control.
Limitation of Liability
VNETSERVICES shall not be liable to the Subscriber in any manner whatsoever for any costs or damages that may arise directly or indirectly on account of your using the services provided by VNETSERVICES, including any loss of business, direct, incidental, exemplary multiple special punitive or consequential damages in any event, (notional or otherwise) that you may claim to suffer on account of any deficiency, failure and/or delays in the services provided by VNETSERVICES, in the event of deficiency, failure and/or delays in VNETSERVICES’s Services are connected or related, directly or indirectly, to any reason which is beyond the control of VNETSERVICES.
For this purpose, a matter beyond the control of VNETSERVICES shall include but shall not be limited to the following:
I. Delay and/or disruption in services attributable directly or indirectly to the lines of the upstream gateway services provider.
II. Delay and/or disruption in services attributable directly or indirectly to the directions of any statutory and / or regulatory authorities.
III. Delay and/or disruption in services attributable directly or indirectly to a change in Law.
IV. Delay and/or disruption in services attributable directly or indirectly by reason of acts of god, lightning strikes, earthquakes, floods, storms, fires, natural disasters, explosions, war, hostility, civil commotion, public enemy, sabotage, riots, bomb-blasts, strikes, epidemic, quarantine, restriction,
lock out, electricity fluctuation, electrical surges, electrical short circuit, internet outage, network outage, fibre cut, malicious damage and etc.(FORCE MAJEURE).
Subject to clause No 12 and first provision of clause 13 above, VNETSERVICES shall be liable to compensate the subscriber only on the account of deficiency of services provided by VNETSERVICES to extend waiver of charges as prescribed by regulations issued by Telecom Authority of India. Further VNETSERVICES shall not be liable for any claim made by the subscriber for any loss including but not limited to equipment loss, property loss arising due to malfunction of VNETSERVICES equipment’s installed in customer premises due to the reasons beyond the control of VNETSERVICES that including but not limited to electrical short circuit, electrical outage and etc.
Termination of Agreement
Continued use of VNETSERVICES services, constitutes acceptance of the terms of this agreement in its present form without exception and also includes acceptance of any future revisions to the same. If the ‘subscriber’ is dissatisfied with the services provided by VNETSERVICES then the sole and exclusive remedy available to the ‘subscriber’ is to stop using the services and to terminate the VNETSERVICES account, under intimation to VNETSERVICES in writing. This does not absolve the ‘subscriber’ of any dues which remain and the same remains payable.
VNETSERVICES also reserves the right to withdraw/suspend/terminate/disconnect the services to the ‘subscriber’ partially or fully for any number of reasons including but not limited to negative address verification, non-payment, violation of any terms of this agreement, usage of the service for any illegal or immoral activity and subscriber’s equipment or software is interfering with VNETSERVICES’s other services if so found by VNETSERVICES etc.
If the subscriber commits breach of any of the terms and or conditions of this terms and conditions, VNETSERVICES may, at any time, at its sole discretion and without prejudice to any other remedy available under any law, either suspend the services or terminate this agreement.
VNETSERVICES reserves the right to modify/alter/change/withdraw the tariff plans without any notice
Reinstatement of services
Reinstatement of services will require full payment of outstanding balance and other charges plus installation fees. It shall be VNETSERVICES’s sole discretion to allow such reinstatement of the services fully or partially.
Assignment
VNETSERVICES shall assign this contract to anybody at any time. The same shall be binding on the Subscriber. This contract and the services shall be non-transferrable by subscriber at any time.
The provisions of all obligations and all restrictions on Subscriber in clauses shall survive the termination of this agreement.
NOTE
TRAI has defined Broadband as an “always on” data connection with minimum speed of 512 Kbps.
Appropriate documents as sought by VNETSERVICES from time to time shall be submitted by subscriber to avail services and offers if any. The plans/ offers are subject to guidelines/direction/orders issued by TRAI and/or DOT.
Fair Usage Policy (FUP) is applicable on both the upload & download parameters. If either one parameter exceeds the limit, the speed of the said Broadband connection will be reduced.
VNETSERVICES shall undertake re-verification of its subscribers on its own or as mandated by DOT/TRAI from time to time. Subscriber shall provide complete co-operation to VNETSERVICES during such audits and provide updated KYC credentials as sought by VNETSERVICES. Customer may refer the offer details provided on 6 and 12 months advance term plans at our website – www.Vnetservices.in by choosing respective location.